Privacy Policy

1 Information We Collect

We collect information that you or your institution provide directly, as well as information generated through use of our services:

• Account information — name, email address, role, and institutional affiliation.
• Academic data — student records, grades, transcripts, and credentials processed by your institution on our platform.
• Usage data — log entries, device details, IP address, and interactions with our services.
• Communications — messages you send us through support, email, or forms on our website.

2 How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our LMS and credential printing services.
• Authenticate users and secure institutional accounts.
• Process and verify academic credentials on behalf of your institution.
• Communicate updates, security notices, and support responses.
• Comply with legal obligations and enforce our agreements.

We do not sell personal information, and we do not use student data for advertising.

3 How We Share Information

AutoWfh shares information only as needed to operate the service and only with appropriate safeguards. We may share data with:

• Your institution — which controls how data is used within its deployment of AutoWfh.
• Trusted service providers — such as cloud hosting and infrastructure partners, bound by confidentiality obligations.
• Verifiers authorised by your institution — when validating credentials issued through our platform.
• Authorities — where required by law or to protect rights, safety, and security.

4 Data Security

We apply industry-standard safeguards including encryption in transit and at rest, role-based access controls, audit logs, and regular security reviews. Credential issuance and verification are backed by tamper-proof records. No system is perfectly secure, but we work hard to protect the information entrusted to us.

5 Data Retention

We retain personal data for as long as your institution uses our services or as required to meet legal, academic, or regulatory obligations. When data is no longer needed, it is securely deleted or anonymised.

6 Your Rights & Choices

Depending on where you live, you may have the right to access, correct, export, or request deletion of your personal data. Because your institution is usually the data controller, we may direct such requests to them. For direct inquiries, you can always reach us at the contact below.

7 Cookies & Analytics

Our website and platform use essential cookies to keep you signed in and to remember preferences. We use privacy-respecting analytics to understand how our services are used so we can improve them. You can control cookies through your browser settings.

8 Children's Privacy

AutoWfh is used by educational institutions, some of which serve students under the age of 18. When such data is processed, we act under the instructions and authority of the institution and applicable education laws. We do not knowingly collect data directly from children without appropriate institutional oversight.

9 Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify your institution. Continued use of our services after an update means you accept the revised policy.